COVID-19 Agreement

1.0 GOVERNMENT GUIDELINES

 

1.0.1 During the COVID pandemic, we will be following the Government advice on how to stay safe. Should this advice change (whether nationally or locally), this may result in short term changes to my practice. At all times, Government advice will supersede anything in this contract.

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1.1 FACE COVERINGS

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1.1.1 Face coverings are required for indoor public spaces where social distancing is not possible. For this reason, we would ask that you wear a covering when entering and leaving the counselling room. Once we are both seated, you may remove the covering if you wish. Please let us know if you are exempt from wearing a face covering.

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1.1.2 Further information on face coverings (including details of exemptions) can be found here: 

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https://www.gov.uk/government/publications/face-coverings-when-to-wear-one-and-how-to-make-your-own/face-coverings-when-to-wear-one-and-how-to-make-your-own

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1.2 THINGS WE'RE DOING TO KEEP YOU SAFE

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1.2.1 We have introduced a number of measures in order to provide a safe environment for you.

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1.2.1.1 All staff are vaccinated and carry out regular covid testing in accordance with government guidelines

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1.2.1.2 Counselling chairs have been set 2 meters apart, to allow for social distancing.

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1.2.1.3 After each session, all contact surfaces will be disinfected.

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1.2.1.4 We will no longer provide any tissues.

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1.2.1.5 We will now provide water in cardboard disposable cartons that clients take away.

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1.2.2 In order to keep a safe environment, this is what we require from you :

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1.2.2.1 Sanitise your hands upon entry.

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1.2.2.2 Do not touch the door handles, we will open the door for you.

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1.2.2.3 Keep your belongings with you.

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1.2.2.4 You are welcome to bring your own drinks and tissues, but please take any waste away with you.

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1.3 FACILITIES

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1.3.1 The toilets are shared for the whole building and you need to use the communal stairs and hallway to access them. We cannot guarantee the sanitisation procedures for the shared areas.

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1.4 SYMPTOMS

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1.4.1 In the event that either you or we (or anyone in our households) develop symptoms, you should not attend the session in person. Where possible, the session will be changed to a remote method. We will give you as much notice as possible in this case, and we would ask that you do the same.

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1.5 COMMUNICATION

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1.5.1 Should you need to contact us at short notice, the best way is to call – 07979 814007. Less urgent enquiries can be emailed to becky@willow-therapy.com. Please note, we will not reply over weekends or bank holidays (other than by prior arrangement).

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1.6 TRACK AND TRACE

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1.6.1 Should one of us test positive for coronavirus, we may have to disclose people whom I’ve had close contact with, to the NHS. If we are required to do so, we will provide your name and contact number, no information around the nature of our contact will be provided.

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1.6.2 Should you test positive, we are happy for you to provide our name and phone number to the NHS Track and Trace.

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For more information, please contact us via admin@willow-therapy.com

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Last Updated : 14th of January, 2024